Federal Shipping Policy
Majestic Vapes is committed to providing you with a smooth and secure shopping experience, delivering quality products to your door. Please take a moment to read our shipping policy to understand the terms and conditions that apply.
Proof of Age Required:
All products sold at Majestic Vapes require proof of age upon delivery. This policy ensures we comply with legal requirements across Canada. The purchaser must provide valid government-issued photo ID upon delivery for age verification. Failure to provide proof of age will result in the package being returned to sender, and a 90% restocking fee will apply. Any associated re-shipping fees will be the customer’s responsibility.
Legal Age of Vaping Across Canada:
- 19 Years and Above: Ontario, New Brunswick, British Columbia, Nova Scotia, Newfoundland
- 18 Years and above: Manitoba, Alberta, Quebec, Northwest Territories, Saskatchewan, Yukon Territory, Nunavut
- 21 Years and Above: Prince Edward Island
Payment Methods:
- VISA
- VISA Debit
- Mastercard
- E-Transfer (Please note, E-Transfer orders will only be processed once payment is received.)
Orders paid via credit/debit card will be processed automatically on our website, while E-Transfer instructions will be emailed to you after the order is placed. When choosing E-transfer as your chosen payment method, your order will not be processed until your E-Transfer is received.
Shipping Methods:
We offer multiple shipping options to meet your needs. All orders placed before 2:00 PM on weekdays will be processed and shipped the same day. Orders placed after 2:00 PM or on weekends will be processed the next business day.
We offer shipping through Canada Post, Purolator Express, and Canpar. Shipping timelines are estimates and may be subject to delays. We always do our best to ship with the fastest courier and will choose the courier best for you, our customer!
All packages sent to Canadian residents must undergo an Age Verification Process before the courier delivers them.
Shipping Fees
- Quebec: Free shipping on orders over $50 (before tax).
- Other Canadian Provinces: Free shipping on orders over $100 (before tax).
- Northwest Territories, Yukon Territories, Nunavut: $15.00 flat-rate shipping fee.
- Under Free Shipping Order Amount: A $15 flat-rate shipping fee applies to All provinces
Order Changes & Cancellations
Canada: You may change or cancel your order before a tracking number is issued. Once a tracking number is generated, changes or cancellations cannot be made.
For assistance with changes or cancellations, please contact us at [email protected] or call (289) 402-5379.
Shipping Address & Billing Address
For first-time orders, the shipping address must match the billing address associated with the payment method. If this information doesn’t match, please contact us for assistance.
Failed or Delayed Deliveries
Majestic Vapes is not responsible for lost, stolen, or undeliverable packages due to failure to provide valid proof of age. If a package is returned due to age verification failure, a 90% restocking fee will apply. Similarly, returned packages due to incorrect or incomplete address details will incur a restocking fee.
In case of delayed or undelivered shipments, please use your tracking number to follow up with the courier directly.
You can track your order using the following link:
Insurance
All shipments are insured for up to $100. Majestic Vapes is not responsible for any damages, losses, or theft after the package leaves our facility. In the event of such issues, please contact us immediately so we can assist in filing a claim with the courier.
Excluded Areas
Certain shipping zones are excluded due to legal restrictions or other limitations.
We do not ship to:
- International orders outside Canada
For any shipping inquiries or concerns, feel free to reach out to our customer service team at [email protected]. We are here to assist you!